Return Policy:
Our commitment to customer satisfaction is reflected in our 7-day return policy, which grants you a full week from the date of item receipt to initiate a return.
To qualify for a return, your item must maintain its original condition – it should be unworn, não utilizado, with tags still attached, and packaged in its original wrapping. Adicionalmente, please ensure you can provide the receipt or proof of purchase.
To commence a return, please don’t hesitate to contact us at suporte@vapehosale.com.
Once your return request obtains approval, we will promptly supply you with a return shipping label and comprehensive instructions on how and where to dispatch your package. It’s essential to note that any items sent back without prior return authorization will not be accepted.
Should you have any inquiries concerning the return process, feel free to reach out to us at suporte@vapehosale.com.
Damages and Concerns:
Upon the arrival of your order, we kindly request you to perform a thorough inspection. In the event you discover any defects, damages, or receive incorrect items, please inform us promptly. This allows us to assess the situation and take swift corrective action.
Exceptions and Non-Returnable Items:
It’s important to be aware that certain categories of items cannot be returned. These include perishable goods (such as food, flowers, or plants), custom-made products (including special orders or personalized items), and personal care items (like beauty products). Adicionalmente, we are unable to accept returns for hazardous materials, liquids, or gases. Should you have any questions about the eligibility of a particular item for return, do not hesitate to get in touch.
Please note that returns are not accepted for sale items or gift cards.
Exchanges:
For a smooth exchange process, we recommend initiating a return for the item you wish to exchange. Once the return is approved, you can proceed to make a separate purchase for the new item.
European Union 14-Day Cooling Off Period:
If your merchandise is destined for shipment within the European Union, you possess the right to cancel or return your order within 14 dias, without the need for providing a specific reason. The conditions for return remain consistent with our general policy – the item must be in its original condition, with tags intact, and accompanied by the receipt or proof of purchase.
Refunds:
Upon the receipt and evaluation of your return, we will promptly inform you regarding the status of your refund. Once approved, the refund will be processed automatically to your original payment method within 10 business days. Please allow for additional processing time on the part of your bank or credit card company.
If more than 15 business days have elapsed since your return was approved, please do not hesitate to contact us at suporte@vapehosale.com.
We sincerely appreciate your understanding and cooperation with our refund process.